At The Oldman Arts, we take great care in delivering quality products to our customers. However, in the rare case that you receive a product that is defective or damaged, we are here to help.

Eligibility for Returns

Products are only eligible for return under the following condition:

• You received the product in a damaged or defective condition.

To initiate a return:

1. Send us clear photographs of the damaged or defective product via email at:
   📧 oldmanartsgmail.mail.com or info@theoldmanarts.com

2. Our team will review the issue and get back to you with a resolution within [2-3 business days].

Return Shipping

• The return shipping charges will be borne by the customer.

• The product must be returned in its original condition and packaging.

• We are not responsible for any damage that occurs during the return transit due to improper packing.

Non-Returnable Items

• Customized or personalized products are non-returnable and non-refundable under any circumstances.

Refund Process

If your return is approved:

• We will initiate a refund or replacement as per your preference.

• Refunds will be processed to your original method of payment within [7–10 business days] (processing time may vary by bank or payment gateway).